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FAQ

DUE TO THE ONGOING CORONAVIRUS (COVID-19) PANDEMIC DEVELOPMENTS AND RESTRICTIONS ON PUBLIC ASSEMBLY, WILL THE EVENT BE POSTPONED?

Yes, to protect the health and safety of our ticketholders, employees, exhibitors and partners, the event must be postponed until 2021.

WHAT IS THE NEW DATE FOR THIS RESCHEDULED EVENT?

A new date has yet been confirmed. Watch for announcements about the 2021 event.

WILL MY ORIGINAL TICKET BE VALID FOR ADMISSION FOR THE NEW EVENT DATE?

YES. The ticket you currently have is valid and will be honored for admission on the new date. There is nothing more for you to do.

WHERE IS THE EVENT BEING HELD?

Brooklyn EXPO Center, 72 Noble Street, Greenpoint, Brooklyn, NY 11222.

HOW DO I GET TO THE EVENT?

Please visit our directions page for information on how to get to the event.

WHAT ARE THE SHOW DATES AND HOURS?

The new show dates and hours will be announced at a later date.

HOW DO I BUY TICKETS FOR THE EVENT?

Please visit our tickets page to purchase tickets for the festival in advance. We recommend purchasing your ticket in advance to avoid being sold out and to avoid paying extra at the door.

I BOUGHT TICKETS TO THE ORIGINAL DATE IN MARCH. ARE MY TICKETS STILL GOOD FOR THE NEW DATE?

Yes, your tickets were transferred to the new date and are still valid for the respective day you purchased them for (Saturday or Sunday).

CAN I BUY TICKETS AT THE DOOR?

Tickets will only be available at the door if the event is not sold out.

IS THERE AN AGE LIMIT TO GET INTO THE FESTIVAL?

The Coffee & Tea Festival is a family-friendly event. However, we encourage strong supervision of children since there will be hot liquids at many exhibitor’s tables. Event staff and volunteers are not responsible for any supervision of attendees. Children are not allowed into the seminar areas. Strollers are not permitted due to limited space and potential crowding.

AM I PERMITTED TO LEAVE THE FESTIVAL AND COME BACK LATER IN THE DAY?

Yes, but you must request a wristband from registration, prior to leaving, to present upon re-entry.

IS THERE A DISCOUNTED PRICE ON TICKETS FOR CHILDREN, SENIORS OR MILITARY

Children 12 and under are admitted into the festival for free. Anyone over the age of 12 needs to purchase a ticket. Seniors (over 65), military and veterans, can call 631-940-7290 for a discount code to purchase a general admission ticket at $5 +tax/fees.

ARE GROUP TICKETS AVAILABLE?

Yes, groups of 10 or more can buy discounted general admission tickets together. When purchasing your tickets online, enter the number of tickets (minimum of 10) you would like next to the group ticket type for the day you wish to attend. Unused tickets will not be refunded or exchanged. Please see the ticket page to purchase your tickets.

ARE STROLLERS PERMITTED?

Due to limited space between exhibitor booths and festival attendees, aisles can be tight at times and make it difficult for stroller use and navigation. Therefore, strollers are not permitted!

ARE PETS PERMITTED?

For your own safety and the safety of other guests, pets are not permitted with the exception of guide/therapy dogs who must carry proper identification tags.

WILL FOOD BE AVAILABLE FOR PURCHASE?

Yes. There will be several exhibitors with light foods to purchase but we encourage you to explore the neighborhood and try one of the many restaurants and fast casual options in Greenpoint. You are welcome to leave the festival and come back for more - just grab a wristband on the way out from the registration table.

IS SMOKING PERMITTED AT THE FESTIVAL?

Smoking is not permitted inside of the festival/venue; this includes electronic cigarettes and vaping devices.

WILL PARKING BE AVAILABLE?

Street parking is available but limited. We encourage all attendees to make use of public transportation. Please check our directions page for transportation/direction options. The nearest parking garages are about a 15-20 minute walk away:

MPG Parking
21 India Street
Brooklyn, NY 11222

William Vale Hotel Valet Garage (operated by Sherman Parking)
55 Wythe Avenue
Brooklyn, NY 11249

iPark Valet Garage
34 N. 7th Street (between Kent and East River)
Brooklyn, NY 11249

Impark
101 Bedford Avenue
Brooklyn, NY 11249

Festival organizers, Starfish Junction, are not responsible for travel related expenses to/from the event and do not have any association with parking garages to determine pricing.

 

IS THERE A COAT CHECK?

Yes. Coats and other small items can be checked for a small fee of $2/item.

WILL THERE BE A PLACE TO STORE LUGGAGE IF I AM COMING IN FROM OUT OF TOWN?

Unfortunately, we do not have room to store luggage at the event. Additionally, suitcases will not be allowed on the festival floor. We recommend checking into your hotel before coming to the festival.

ARE SEMINARS INCLUDED IN THE PRICE OF ADMISSION?

There are many wonderful seminars to attend that are included with admission, should you wish to participate. “Free Festival Seminars” are available to all and seating is on a first-come basis. Please click here to view a full listing of seminars.

IS THE EVENT HANDICAP ACCESSIBLE?

Yes, the venue is fully accessible. However, aisle crowding may make it difficult for wheelchairs and assisted walking devices.

ARE THERE HOTELS IN THE AREA?

Yes, please visit the lodging page for information.

WILL I BE ABLE TO MAKE PURCHASES OF PRODUCTS I LIKE?

Yes, many exhibitors will have products available to purchase, should you like to. We recommend attendees to bring cash to the event if they expect to make purchases. However, many exhibitors do accept credit cards. There is an ATM available at the venue.

ARE THERE ANY TASTINGS?

Exhibitors offer various tastings of their own products. However, there will also be tastings available through select seminars. Special tastings will require a reservation and a small materials fee. Please visit the seminars page for additional details.

CAN I VOLUNTEER?

Yes, we welcome volunteers at the event. Please visit our volunteer page for additional information.

CAN I GET A PRESS PASS FOR THE EVENT?

Yes, if you are a member of the media (including qualified bloggers and social media influencers), please visit our press page to fill out a press pass request. By filling out a request, you are not guaranteed a press badge. An event coordinator will be in touch to confirm with you. 

I BOUGHT TICKETS AS A GIFT BUT THEY SAY MY NAME. WILL THE GIFT RECIPIENT HAVE A PROBLEM GETTING IN?

No, the ticket purchaser’s name is not checked upon entry. When attendees are processed into the event, their ticket is scanned for authenticity and validity.

IF GOVERNMENT REGULATIONS DO NOT ALLOW LARGE GATHERINGS, AND THE EVENT IS RESCHEDULED/CANCELLED, WILL I GET A REFUND?

Our ticket policy is all sales final, no refunds or exchanges. However, in unprecedented situations such as this, your ticket purchase would be rolled-over to the rescheduled date of the event or a credit would be provided for use on a future Starfish Junction event.

CAN I TAKE AN UBER OR A LYFT?

Yes. The address you should enter as your destination is 72 Noble Street, Brooklyn, NY 11222, which will take you to the entrance of the Brooklyn Expo Center.

ARE PHOTOS TAKEN AT THIS EVENT?

Yes, look out for our event photographer at the event and strike a pose. Check back here, at the event website, and/or on the event's Facebook page to see if you are included in the event photo album. Some photos of attendees may be used for promotional purposes; as a ticketholder of the event, you grant us permission to do so and for your likeness to be used.