FAQ

WHERE IS THE EVENT BEING HELD?

The event is being held at the Greater Philadelphia Expo Center (Halls D & E) located at 100 Station Avenue, Oaks, PA 19456.

HOW DO I GET TO THE EVENT?

Please visit our directions page for information on how to get to the event.

WHAT ARE THE SHOW HOURS?

December 14, 2019 from 10am-5pm. December 15, 2019 from 10am - 4pm.

HOW DO I BUY TICKETS FOR THE EVENT?

Please visit our tickets page to purchase tickets for the festival in advance. We recommend you purchasing your ticket in advance to avoid being sold out and to avoid paying extra at the door.

CAN I BUY TICKETS AT THE DOOR?

Tickets will only be available at the door if the event is not sold out.

I BOUGHT MY TICKET ON THE EVENT WEBSITE AND CAN'T PRINT IT OUT/LOST IT. WHAT DO I DO?

For ticket buyers only! If you purchased your tickets on the event website and are in need of customer service, please visit eventbrite.com/support/contact-us for assistance.

IS THERE AN AGE LIMIT TO GET INTO THE FESTIVAL?

The Coffee & Tea Festival is a family friendly event. However, we encourage strong supervision of children since there will be hot liquids at many exhibitor’s tables. Event staff and volunteers are not responsible for any supervision of attendees. Children are not allowed into the seminar areas. No strollers are allowed due to crowding.

AM I PERMITTED TO LEAVE THE FESTIVAL AND COME BACK LATER IN THE DAY?

Yes, please make sure to obtain a wristband at the registration desk to properly identify yourself as an attendee.

IS THERE A DISCOUNTED PRICE ON THE TICKETS FOR CHILDREN, SENIORS AND MILITARY?

Yes. Children under the age of 12 are admitted into the festival for free. Anyone over the age of 12 needs to purchase a general admission ticket. Note, that strollers are not permitted due to crowding. Seniors and military can call 631-940-7290 to purchase a ticket at $5 each.

ARE STROLLERS PERMITTED?

Due to limited space between exhibitor booths and festival attendees, aisles can be tight at times and make it difficult for stroller use and navigation. Therefore, strollers are not permitted!

ARE PETS PERMITTED?

For your own safety and the safety of other guests, pets are not permitted with the exception of guide/therapy dogs who must carry proper identification tags.

WILL FOOD BE AVAILABLE FOR PURCHASE?

Yes. There will exhibitors with a delicious array of food to purchase. An expo hall concession stand will also be operating.

IS SMOKING PERMITTED AT THE FESTIVAL?

Smoking is not permitted inside of the festival/venue; this includes electronic cigarettes and vaping devices.

WILL PARKING BE AVAILABLE?

Yes. There are over 5,000 free parking spaces at the expo center for you to utilize.

IS THERE A COAT CHECK?

Yes. Coats can be checked for a small fee that is given to the event’s charity partner.

WILL THERE BE A PLACE TO STORE LUGGAGE IF I AM COMING IN FROM OUT OF TOWN?

Unfortunately, we do not have room to store luggage at the event. We recommend that you bring your luggage to your hotel room prior to attending the event or leave it in your vehicle.

ARE SEMINARS INCLUDED IN THE PRICE OF ADMISSION?

There are many wonderful seminars to attend that are included with regular admission, should you wish to participate. Please click here to view a full listing of seminars.

IS THERE EVENT HANDICAP ACCESSIBLE?

Yes, the venue is fully accessible. However, the venue does not provide wheelchairs or walkers. Attendees in need of wheelchairs should bring their own.

ARE THERE HOTELS IN THE AREA?

There are a couple hotel options right in the area that attendees may take advantage of. Please visit the lodging page for more information.

WILL I BE ABLE TO MAKE PURCHASES OF PRODUCTS I LIKE?

Yes, many exhibitors will have products available to purchase, should you like to. We recommend attendees to bring cash to the event if they expect to make purchases. However, many exhibitors do accept credit cards and an ATM is located in the lobby.

ARE THERE ANY TASTINGS?

Exhibitors offer various tastings of their own products. However, there will also be tastings available through select seminars. Special seminars will require a reservation and a small materials fee. Please visit the seminars page for additional details.

CAN I VOLUNTEER?

Yes, we welcome volunteers at the event. Please visit our volunteer page for additional information.

CAN I GET A MEDIA PASS FOR THE EVENT?

Yes, if you are a member of the media (including qualified bloggers), please visit our press page to fill out a press pass request.

I BOUGHT TICKETS AS A GIFT BUT THEY SAY MY NAME. WILL THE GIFT RECIPIENT HAVE A PROBLEM GETTING IN?

No, the ticket purchaser’s name is not checked upon entry. When attendees are processed into the event, their ticket is scanned for authenticity and validity.

ARE PHOTOS TAKEN AT THIS EVENT?

Yes, look out for our event photographer at the event and strike a pose. Check back here, at the event website, and/or on the event's Facebook page for photos after the event to see if you are included in the event photo album. Some photos of attendees may be used for promotional purposes; as a ticketholder of the event, you grant us permission to do so and for your likeness to be used.